Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
All patients at this Practice have a named doctor, If you wish to know who is yours, please ask at reception.
This does NOT affect which doctor you are able to or wish to be seen by.
You may book appointments with any of our doctors as circumstances dictate.
You do not need to take any action, but if you have any questions, or wish to discuss this further, please contact us on 01335 360328 and ask to speak to Pauline Borkoles, Practice Manager.
Any items of lost property found in the surgery or the car park will be held for a period of 2 months. after this date the items will either be offered to The Alzheimer's Society or destroyed.
Please ask at reception if you think you may have mislaid anything.
Additional Information and Communication Needs
If you or someone you care for has additional information or communication needs i.e.Large print, Braille, Sign Language, Lip reading etc, please advise us in detail of your needs so we can make these available for you.
We are aware that there is concern about the future of the Practice. It seems that a number of people are under the impression that the surgery will be unable to cope with the additional demands of the housing developments in the area and/or that at some point in the near future the surgery will close.
We would like to assure all our patients that we have a number of strategies to make better use of the facilities within the Practice as and when the number of patients increases. We feel that we can cope with the predicted numbers of new patients without negatively affecting the service we provide; although some refurbishment work may be needed.
in relation to staffing; despite rumours to the contrary, neither partner is planning to leave the Practice in the foreseeable future. Should the number of patients increase significantly, we have plans to take on additional staff. We do not anticipate any problems in securing any additional staff required.
We trust this short statement will reassure out patients of the security and on-going robustness of the Practice.
Dr Brenda Bates Dr John Wedgwood
19 September 2016