Brailsford and Hulland Medical Centre

The Green, Brailsford, Derbyshire, Derby DE6 3BX

When We Are Closed

Please dial 111.

Please also refer to our Walk-In Centre Page.

How the NHS 111 service works

The NHS 111 service is available via the easy to remember, three-digit number – 111. Calls from landlines and mobile phones are free and the service is available 24 hours a day, 365 days a year to respond to people’s healthcare needs, when:

you need medical help fast, but it’s not a 999 emergency;

you don’t know who to call for medical help or you don’t have a GP to call;

you think you need to go to A&E or another NHS urgent care service; or

you require health information or reassurance about what to do next.

Callers to 111 are put through to a team of highly trained call advisers, who are supported by experienced nurses. They use a clinical assessment system and ask questions to assess callers’ needs and determine the most appropriate course of action, including:

callers facing an emergency will have an ambulance dispatched without delay;

callers who can care for themselves will have information, advice and reassurance provided;

callers requiring further care or advice will be referred to a service that has the appropriate skills and resources to meet their needs; or

callers requiring services outside the scope of NHS 111 will be provided with details of an alternative service.

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.