How to provide Feedback or make a Complaint

It is always great to hear when we are doing a good job. Have you been happy with the service you have received or is there a particular employee that has helped you? We will always make sure that your compliment gets to the right person or team.

Brailsford & Hulland Medical Centre is committed to providing a quality service to all patients. In order to do this we welcome you to give us any comments about our service.

There a a number ways to leave us a review or make contact with us.

Click here to leave us a review on the NHS website.

Click here to complete one of our Friends and Family questionnaires online.

Contact the surgery directly via email [email protected].

We do acknowledge that we unfortunately dont always get things right. In this instance we would like to help you resolve your complaint or address any concerns as quickly as possible. Please contact the surgery directly via telephone or via email.

Please see the policy below on how we deal with complaints.

Complaints Policy

Complaints Leaflet

Click hereĀ 

The practice will close at lunchtime on Wednesday 10th July for staff training. The dispensary will close at 12pm and the practice will close at 1pm. We reopen as normal on Thursday 11th. For medical assistance when we are closed the following options are available……please call NHS 111 or visit 111 online for symptom management advice. For urgent medication issues click here.