When We Are Closed

Please dial 111.

Please also refer to our Walk-In Centre Page.

How the NHS 111 service works

The NHS 111 service is available via the easy to remember, three-digit number – 111. Calls from landlines and mobile phones are free and the service is available 24 hours a day, 365 days a year to respond to people’s healthcare needs, when:

you need medical help fast, but it’s not a 999 emergency;

you don’t know who to call for medical help or you don’t have a GP to call;

you think you need to go to A&E or another NHS urgent care service; or

you require health information or reassurance about what to do next.

Callers to 111 are put through to a team of highly trained call advisers, who are supported by experienced nurses. They use a clinical assessment system and ask questions to assess callers’ needs and determine the most appropriate course of action, including:

callers facing an emergency will have an ambulance dispatched without delay;

callers who can care for themselves will have information, advice and reassurance provided;

callers requiring further care or advice will be referred to a service that has the appropriate skills and resources to meet their needs; or

callers requiring services outside the scope of NHS 111 will be provided with details of an alternative service.

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.

Practice Notice

Closed for staff training

11 June 2021 from 13:00

The pracitce will be closed for staff training from 13:00 on Friday 11 June and will reopen as normal on Monday 14 June 2021.

During this time the prescription collection window will remain open.

 

We thank you for your understanding and cooperation all calls will be redirected to DHU 111