Please dial 111.
Please also refer to our Walk-In Centre Page.
How the NHS 111 service works
The NHS 111 service is available via the easy to remember, three-digit number – 111. Calls from landlines and mobile phones are free and the service is available 24 hours a day, 365 days a year to respond to people’s healthcare needs, when:
you need medical help fast, but it’s not a 999 emergency;
you don’t know who to call for medical help or you don’t have a GP to call;
you think you need to go to A&E or another NHS urgent care service; or
you require health information or reassurance about what to do next.
Callers to 111 are put through to a team of highly trained call advisers, who are supported by experienced nurses. They use a clinical assessment system and ask questions to assess callers’ needs and determine the most appropriate course of action, including:
callers facing an emergency will have an ambulance dispatched without delay;
callers who can care for themselves will have information, advice and reassurance provided;
callers requiring further care or advice will be referred to a service that has the appropriate skills and resources to meet their needs; or
callers requiring services outside the scope of NHS 111 will be provided with details of an alternative service.
Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.