111 and Urgent Care Centres

Please dial 111 or visit https://111.nhs.uk


How the NHS 111 service works

The NHS 111 service is available via the easy to remember, three-digit number – 111. Calls from landlines and mobile phones are free and the service is available 24 hours a day, 365 days a year to respond to people’s healthcare needs, when:

you need medical help fast, but it’s not a 999 emergency;

  • you don’t know who to call for medical help or you don’t have a GP to call;
  • you think you need to go to A&E or another NHS urgent care service; or
  • you require health information or reassurance about what to do next.

Callers to 111 are put through to a team of highly trained call advisers, who are supported by experienced nurses. They use a clinical assessment system and ask questions to assess callers’ needs and determine the most appropriate course of action, including:

  • callers facing an emergency will have an ambulance dispatched without delay;
  • callers who can care for themselves will have information, advice and reassurance provided;
  • callers requiring further care or advice will be referred to a service that has the appropriate skills and resources to meet their needs; or
  • callers requiring services outside the scope of NHS 111 will be provided with details of an alternative service.

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.

Get medical help – NHS 111

Urgent Care Centres

There are a number of Urgent Care Centres which offer walk in treatment for many minor injuries and ailments. They are open 8am-8pm 7 days a week.

Please click on the below link to read more about what they can treat and what facilities eg X-Ray are available.

*Also please note that St Oswalds Hospital in Ashbourne offers a walk in centre open 8am-4pm at weekends and bank holidays.

Urgent treatment centres (dchs.nhs.uk)